Shipping Policy

Last updated: 30 October 2026

This policy explains how Fieldwork orders are processed, shipped and delivered. Fieldwork is an online-only store, so for any shipping questions please email us at hello@tryfieldwork.com.au.

At a glance

• Processing time: orders are dispatched within [1–2] business days.
• Delivery time: 3–7 working days from dispatch.
• Shipping area: Australia-wide.
• Tracking: provided by email for every order.

Order processing

Orders are processed and dispatched within [1–2] business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.

During sales, launches and peak periods, processing may take a little longer. We'll let you know if there's any significant delay with your order.

Delivery times

Once dispatched, orders are typically delivered within 3–7 working days. Delivery times are estimates provided by our carrier and aren't guaranteed. Regional and remote areas may take longer.

Shipping costs

Shipping costs are calculated at checkout based on your order and delivery address. [Free shipping is available on orders over $XX.]

Where we ship

We currently ship within Australia only. We deliver to residential addresses, business addresses and PO Boxes [confirm PO Box / Parcel Locker support].

Tracking your order

When your order ships, you'll receive a confirmation email with a tracking number and link. Tracking may take up to 24 hours to update after dispatch.

Delivery address

Please make sure your shipping address is correct and complete at checkout. If you notice a mistake, email us as soon as possible – we can update it if your order hasn't been dispatched yet.

We're not responsible for orders delivered to an incorrect address entered at checkout. If a parcel is returned to us due to an incorrect address or failed collection, we can re-send it once the cost of reshipping has been paid.

Delays

Occasionally, deliveries are delayed by factors outside our control, such as carrier backlogs, extreme weather or public holiday periods. If your order hasn't arrived within 7 working days of dispatch, check your tracking first, then email us and we'll follow it up with the carrier.

Lost or missing parcels

If your tracking shows your parcel as delivered but you can't find it, please:

1. Check around your property, with neighbours, and at your local post office or parcel locker.
2. Wait one business day, as parcels are sometimes scanned as delivered before arrival.
3. Email us at hello@tryfieldwork.com.au with your order number if it still hasn't turned up.

We'll lodge an investigation with the carrier. If the parcel is confirmed lost in transit, we'll send a replacement or issue a refund.

Damaged items

If your order arrives damaged, please email us as soon as possible (ideally within 7 days of delivery) with your order number and photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.

Returns

For information about returns, refunds and warranty claims, including return shipping costs, please read our Refund & Returns Policy.

Contact us

Fieldwork is an online-only store and we don't offer phone support. For any shipping questions, email us at hello@tryfieldwork.com.au and our team will get back to you within 2 business days.